REFUND POLICY

Effective Date: May 4th 2025

At CozyCove Heaven, we want you to love your purchase! Since our products are made-to-order through our trusted partner Printify, we follow a customized refund policy to ensure fairness and clarity.

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Eligible Refunds or Replacements

We will offer a refund or free replacement in the following situations:

• Damaged or defective items

• Wrong item received (e.g., wrong phone case model or design)

• Lost in transit (confirmed by tracking and delivery provider)

To qualify:

• Contact us within 7 days of delivery

• Provide your order number and clear photos showing the issue

• Email us at cozycoveheaven@gmail.com

Non-Refundable Situations

Because all items are custom printed, we do not offer refunds or exchanges for:

• Change of mind / buyer’s remorse

• Incorrect device model or design chosen by customer

• Shipping delays caused by carriers, weather, or customs

• Items marked “delivered” by the carrier but not received (in most cases)

Please double-check your order details before checking out!

Returns

• We do not accept returns unless specifically requested by our team in rare cases.

• Returned items sent without prior approval will not be accepted or refunded.

Cancellations

• Orders can be cancelled within 1 hour of purchase.

• After this window, production begins and cancellations are no longer possible.

Contact Us

If you have questions about a refund or issue with your order, we’re happy to help:

cozycoveheaven@gmail.com
Or reach out via our Contact page